Return, Exchange and Refund are provided only under the following circumstances: 1. If the item received is damaged, level of damage will be determined at the sole discretion of Vue.sg. 2. If the item is lost by delivery company. 3. If the item is not as described or a different item received.
Return, Exchange and Refund are unavailable when: 1. If the item is described correctly. 2. If 7 or more days has passed from the delivered date 3. If the item has damaged by the buyer 4. If the original packaging of the item has been damaged, or the tag or label has been removed If the reason for return is not due to Vue.sg Fault, such as wrong selection or change of mind, the buyer needs to bare the return shipping cost.
If you need to return, exchange or refund the item, you must notify us within 7 days from the day you received it.
1. During Warranty Period, customer can claim warranty with us with valid invoice and/or order number purchased from authorized channel.
2. Warranty service will be performed as Exchange or Repair Service.